Jeremy Elliott

Enterprise Customer Success Manager

Strategic Customer Success professional with 10+ years experience architecting customer-led growth and retention for high-value SaaS accounts. Currently managing a $2M ARR portfolio at Brandwatch across F500 enterprise clients.

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About Jeremy

Jeremy Elliott - Customer Success Manager

My journey began in SaaS sales, where I honed my ability to close high-value deals and exceed quotas in both mid-market and F500 enterprise sectors. This experience gave me a deep commercial acumen and an understanding that the customer relationship doesn't end at the sale—it begins.

Currently at Brandwatch, I serve as a trusted advisor to a $2M ARR portfolio of the world's most complex and influential brands across pharmaceutical, financial services, and technology sectors. My focus is on moving beyond simple product adoption to ensure clients achieve true value realization.

Outside of work, I'm passionate about personal growth, learning Spanish through immersion, exploring new cultures, and staying current with technology trends and Formula 1 motorsports.

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Core Expertise

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Customer Success Strategy

Architecting customer-led growth strategies and retention programs that drive measurable business outcomes.

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Revenue Expansion

Proven track record of driving ARR growth through strategic account development and upsell opportunities.

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Churn Mitigation

Expert in risk forecasting and implementing proactive measures to maintain high retention rates.

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Strategic Partnerships

Building trusted advisor relationships with C-level executives and key stakeholders across enterprise accounts.

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Data-Driven Insights

Leveraging analytics and metrics to inform strategy and demonstrate ROI to stakeholders.

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Team Leadership

Leading cross-functional teams and scaling customer success operations for sustainable growth.