About Jeremy
Strategic Customer Success professional with a proven track record of driving revenue growth and building lasting enterprise partnerships
Professional Journey
My journey began in SaaS sales, where I honed my ability to close high-value deals and exceed quotas in both mid-market and F500 enterprise sectors. This experience gave me a deep commercial acumen and an understanding that the customer relationship doesn't end at the sale—it begins.
This realization led to my natural pivot into Customer Success, where I now leverage that sales expertise to architect retention and expansion strategies that deliver measurable business outcomes. Currently, at Brandwatch, I serve as a trusted advisor to a $2M ARR portfolio of the world's most complex and influential brands across the pharmaceutical, financial services, and technology sectors.
In this role, I am responsible for the entire post-sales journey, navigating challenges from product roadmap complexities to post-acquisition integrations. My focus is on moving beyond simple product adoption to ensure my clients achieve true value realization, a strategy that has directly resulted in a 13% increase in overall portfolio ARR.
Professional Skills
Customer Success
- Strategic Account Development
- Customer Lifecycle Management
- Value Realization Frameworks
- Executive Business Reviews
- Customer Health Scoring
Revenue Growth
- Net Revenue Retention (NRR)
- Expansion & Upsell Strategy
- Cross-sell Opportunities
- Commercial Negotiation
- Pipeline Management
Risk Management
- Churn Mitigation
- Risk Forecasting
- Stakeholder Alignment
- Crisis Management
- Renewal Strategy
Professional Journey
Enterprise Customer Success Manager
Leading customer success for Brandwatch's most strategic F500 accounts. Managing a $2M ARR portfolio across pharmaceutical, financial services, and technology sectors. Achieved 13% portfolio ARR growth through strategic expansion and value realization initiatives.
Senior Customer Success Manager
At HubSpot, spearheaded customer success strategies for 150+ clients, resulting in a 109% revenue retention rate and earning the 2023 President's Club Award. Reduced churn by 15% through proactive account management and data-driven insights.
Director of Customer Success
Led Lean Solutions Group's customer success department, generating $2.5M in revenue with a 90% upsell success rate. Scaled the team and implemented processes that reduced churn to 3% while maintaining 98% client retention.
Enterprise Account Executive
Formulated go-to-market strategies for MSPs at ConnectWise, addressing business inefficiencies and enabling agility. Developed deep expertise in enterprise sales and complex deal negotiation.
Beyond Work
Travel & Culture
Passionate about exploring new cultures and learning languages through immersion. Have traveled and worked remotely across Mexico, Colombia, Brazil, and Argentina, accelerating Spanish language skills while experiencing diverse cultures.
Culinary Arts
Enjoy exploring culinary skills and trying incredible food from different regions. Love experimenting with new recipes and cooking techniques in my free time.
Formula 1
Enthusiastic follower of Formula 1 motorsports, appreciating the strategic complexity, technological innovation, and global competition that drives the sport forward.
Technology
Passionate about all things tech, staying current with emerging trends in AI, cloud computing, and enterprise software solutions that are transforming business operations.
Let's Connect
Interested in discussing customer success strategies, revenue growth opportunities, or potential collaborations? I'd love to hear from you.
Get In Touch View Experience